At Christmas Decorz, we prioritize your satisfaction and aim to provide a seamless shopping experience. We offer a 30-day return policy to ensure your holiday purchases are worry-free.

1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy, Terms and Conditions, and Shipping Policy. By making a purchase on ChristmasDecorz.com, you agree to the terms outlined in this policy.

2. Return Eligibility
2.1 30-Day Return Window
You may return most items purchased from Christmas Decorz.com within 30 days of delivery for a full refund. The 30-day period starts from the day your item is delivered, as confirmed by the shipping carrier.

2.2 Condition of Returns
To be eligible for a return, items must be:

  • In the same condition as received
  • Unused and in original packaging
  • Free from damage or excessive wear
  • Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items
The following items cannot be returned due to health and safety reasons:

  • Custom or made-to-order products
  • Seasonal or holiday items after the specific holiday has passed

3. Return Process
3.1 Initiating a Return
To start a return:

  • Log into your Christmas Decorz account
  • Go to your order history and select the item to be returned
  • Follow the prompts to generate a return label
    If you encounter any issues, please visit our Contact Us page for assistance.

3.2 Packaging Your Return

  • Use the original packaging if possible.
  • If unavailable, use a sturdy box with adequate protection.
  • Include all original accessories and documentation.
  • Attach the provided return label securely to the package.

3.3 Shipping Your Return

  • Drop off your return at any authorized shipping carrier location.
  • For oversized items, we’ll arrange for pickup at no extra cost.

3.4 Return Shipping Costs
We cover return shipping costs for eligible items. If the return is due to our error (e.g., wrong item sent), return shipping is fully covered.

4. Refunds
4.1 Refund Process
Once we receive and inspect your return, we’ll process the refund and notify you via email. Refunds are issued to the original payment method used during checkout.

4.2 Refund Timeframe
Refunds are typically processed within 3-5 business days of receiving the return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear.

4.3 Full Refunds
Full refunds are offered on eligible returns within the 30-day window, including the purchase price and applicable taxes.

4.4 Partial Refunds
Partial refunds may be issued if:

  • The item shows signs of use or damage
  • Accessories or parts are missing

5. Exchanges
To exchange an item:

  • Follow the return process above
  • Place a new order for the replacement item

6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, contact us within 48 hours. We will arrange for a return and send a replacement at no cost.

6.2 Defective Items
If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a refund.

7. Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank or credit card statement
  • Contact your bank or credit card company, as processing times may vary

8. Gifts
If an item was marked as a gift, you’ll receive a gift credit for the value of the return. The gift giver will not be notified.

9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, contact our Customer Service team for specific return instructions.

9.2 Promotional Items
Items purchased during promotions or bundles may have different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.

10. Customer Rights
This policy does not affect your statutory rights as a consumer.

11. Customer Service Contact
For questions about returns or refunds, contact our customer service team:

  • Business Name: Christmas Decorz
  • Email: [email protected]
  • Phone: +1 585-577-0811
  • Hours: Mon-Fri, 9 AM-5 PM EST
  • Address: 1429 Wyoming Blvd NE,  Albuquerque, NM 87112 USA

12. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns that are already in progress.

Last Updated: 10/21/2024

For more information about how we handle your data, please refer to our Privacy Policy, Terms and Conditions, and Shipping Policy.