Shipping Policy - Christmas Decorz

Last Updated: 10/21/2024

Welcome to Christmas Decorz! Our shipping guide provides you with a clear understanding of how we handle and ship your Christmas products. Our mission is to deliver your holiday decorations promptly and in perfect condition, ensuring your holiday season is magical.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We currently ship to all 50 states within the United States.

1.2 Shipping Restrictions

At this time, we do not offer international shipping. We also do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

We offer free shipping on all orders within the United States, regardless of the order size. This includes all Christmas products available on ChristmasDecorz.com.

2.2 No Hidden Fees

The price you see at checkout is the final price. There are no additional shipping fees or hidden charges.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We partner with UPS and FedEx to deliver your holiday decorations. Their reliable service ensures your items arrive safely and on time.

3.2 Shipping Process

Order Processing: Orders are typically processed within 1-2 business days, during which we carefully prepare your Christmas items for shipment.

Transit Time: Shipping generally takes 5-7 business days after processing.

3.3 Total Delivery Timeframe

Most orders will arrive within 6-9 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order is shipped, you’ll receive an email confirmation containing your tracking number and a link to track your package, along with an estimated delivery date.

4.2 How to Track Your Order

You can track your order using the link provided in your confirmation email or by visiting our Order Tracking page and entering your order number and email address.

5. Delivery Details

5.1 Standard Delivery

For most orders, a signature is not required upon delivery. However, for high-value items or bulk orders, we recommend being present to receive your package.

5.2 Large Item Delivery

For larger shipments, such as bulk orders of Christmas decorations, the carrier may contact you to schedule a delivery appointment. A signature may be required upon delivery.

5.3 Failed Delivery Attempts

If you’re unavailable for delivery, the carrier will leave a delivery attempt notice. The carrier typically makes up to three delivery attempts before holding the package at a local facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

If you need to make changes to an order that hasn’t shipped, contact us immediately at [email protected] with your order number and desired changes. We’ll do our best to accommodate your request.

6.2 Canceling an Order

Orders can be canceled as long as they have not been shipped. Once shipped, orders cannot be canceled, but you may refer to our Return & Refund Policy for assistance.

7. Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated within 5 business days, contact us at [email protected]. We will initiate a trace with the carrier and, if confirmed lost, send a replacement at no additional cost.

7.2 Damaged Packages

If your package arrives damaged, please refuse delivery if possible and contact us within 48 hours. We will arrange for the return and send a replacement or refund, including any return shipping costs.

7.3 Incorrect or Missing Items

If you receive an incorrect item or if something is missing from your order, contact us within 7 days of delivery at [email protected]. We will arrange for the incorrect item to be returned and send the correct item or missing pieces at no extra charge.

8. Environmental Commitment

We’re committed to reducing our environmental impact. Whenever possible, we use recyclable packaging materials and optimize shipping routes to minimize our carbon footprint.