Contact Us

Phone: +1 585-577-0811

Email: [email protected]

Address: 1429 Wyoming Blvd NE, Albuquerque, NM 87112 USA

Customer Hours: Mon-Fri, 9 AM-5 PM EST

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At Christmas Decorz, we strive to provide accurate representations of our products. The images displayed on our website are taken directly from the actual items we sell. However, please keep in mind that there may be slight variations in color or texture due to lighting conditions, your device’s display settings, or manufacturing differences. We recommend reading the product descriptions carefully to understand the specifics of each item. If you have any questions about a product, feel free to reach out to our customer support team for assistance!

Where can I view my sales receipt?

You can find your sales receipt in the confirmation email sent after your purchase. If you have an account, log in to view it in the "Order History" section. For assistance, contact us at [email protected]!

How can I return an item?

To return an item, please follow these steps:

  1. Email us at [email protected] with your order number and reason for return.
  2. We’ll provide a Return Authorization (RA) number and return instructions.
  3. Pack the item securely and ship it back using a trackable method.

For more details, please visit our Return & Refund Policy.

Will you restock items indicated as “out of stock?”

We often restock popular items, but availability can vary. Please check back frequently or contact us at [email protected] for updates on specific items!

Where can I ship my order?

We currently ship to all 50 states within the United States. Unfortunately, we do not offer international shipping or ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS